Question 1

What is an eSIM?

Accepted Answer

A digital SIM card embedded in your phone. No physical SIM needed.

Question 2

Which phones support eSIM?

Accepted Answer

iPhone XS+, Pixel 3+, most Samsung Galaxy S20+, and newer.

Question 3

Can I use hotspot?

Accepted Answer

Yes, most plans support hotspot/tethering.

Question 4

How fast is activation?

Accepted Answer

Instant. Scan QR and you’re online.

Question 5

Can I keep my primary number?

Accepted Answer

Yes. Use Telsimo eSIM for data, keep your physical SIM for voice.

Question 6

How do refunds work?

Accepted Answer

Full refund within 21 days for un-activated eSIMs.

Question 7

What payment methods?

Accepted Answer

Card, Apple Pay, Google Pay. USD only.

Question 8

Where is my QR code?

Accepted Answer

In your account under eSIMs, or in your order confirmation email.