1. Eligibility
Full refund within 21 days of purchase for un-activated eSIMs.
2. How to request
Go to the order in your account and use the support contact form.
3. Timeline
Refund review takes 1-2 business days. Approved refunds return to the original payment method in 5-10 business days.
4. Wallet refunds
Wallet-paid portions refund to wallet, Stripe-paid to Stripe.